ESG client Nottingham Trams has taken top honours at this year’s Global Light Rail Awards. It triumphed in the Project of the Year under €50m Euros category for its innovative internal communications and employee engagement initiative.
The Nottingham Trams team rolled out ESG’s Employee Engage app to help meet the challenges of a highly dispersed, mobile and largely off-net workforce, dramatically improving their physical and emotional connection to the business and driving up communication, performance, engagement and benefits uptake.
Much of the programme’s success has been attributed to the decision – reached collectively by employees – to create a ‘persona’ for the app, to make it more approachable, to give it a recognisable voice and character that also usefully embodied the company’s corporate values. The resultant app assistant, EmMA, has been integral to the positive adoption rates seen for the app and the measurable improvement in attitudes, operational efficiency and interaction with the rewards gateway.
ESG commercial director John Porter applauds the creative take: “While every client puts their brand and stamp on the app, Nottingham Trams was the first to take it to the next level, clearly recognising the value in creating a representative character and establishing that identity strongly throughout the organisation. It was innovative, they got the buy-in from colleagues, and they committed totally to making the EmMA-driven project a success. We’re delighted for them and we’re looking forward to continuing our relationship to further enhance this dynamic engagement platform.”