The five pillars theory
Our five pillars of engagement are the backbone of engagement success. And they are your friend.
They are there to help HR leaders devise a manageable, pragmatic, flexible approach to the challenges around employee experience; and equally to assist operational and marketing heads with their efforts to strengthen client service and relationships. They can help shape thoughts and devise plans.
The pillars – five commonsense fundamentals - pivot effortlessly from internal to external audiences, bringing clarity and structure to staffing or client strategies too often undone by complexity and lack of focus.
Whether you are tasked with colleague or customer engagement, or working collaboratively to deliver both, it’s the five pillars that define the framework, the platform and the tools – and set you up for success.